« Does technical support cover….? » Yes, is the most common answer when customers ask if Sintel Systems all inclusive technical support covers a service.
To best understand the extensive and inclusive nature of Sintel Systems POSupport program, it is best to ask why POSupport covers such a wide range of services. The business environment calls for partners that are always looking out for your best interest. Business owners occupied with the vast array of operational aspects, need partners that will address all their concerns proactively and efficiently. You also need foresight into expenses and cost without surprises and incidental cost every time your need help. These are the fundamental reasons why Sintel Systems created an extensive support infrastructure know as Sintel Systems POSupport. It essentially covers every POS related need so that you can concentrate on operations and growth because we only grow when you grow.
FREQUENTLY ASKED POSupport QUESTIONS:
Does POSupport cover initial POS configuration? Yes
Does POSupport cover initial menu setup? Yes
Does POSupport cover initial inventory entry assistance? Yes
Does POSupport cover POS reconfiguration? Yes
Does POSupport cover menu changes? Yes
Does POSupport cover initial and followup training anytime? Yes
Does POSupport cover new employee training anytime? Yes
Does POSupport cover system updates? Yes
Does POSupport cover software version upgrades (newest version)? Yes
Does POSupport cover backups? Yes
Does POSupport offer discounts on supplies purchase? Yes
Can I reach POSupport via phone, email, or submit a ticket online? Yes
Does POSupport include other service? Yes, there are so many and here are some examples.
As part of POSupport, « I just let an employee go, can I call support and have them restrict access immediately? » Yes
As part of POSupport, will you send me/my accountant reports (employee hours, sales, tax,etc) when I ask or on a period basis? Yes
What does Technical Support cover?
Technical Support covers Hardware, Software, and services related to your POS System. There is only one number to call for all your support needs. We help with initial setup and training. We are there for you and your management team to help train future employees and implement marketing campaigns using your POS System. In other words we like to be involved and assist in anything POS related.
What is not covered by Technical Support?
Technical Support does not cover any third party equipment or software. Damages from location power related issues are also not covered. We encourage you to always purchase your POS System as a complete package. Used or third party hardware will always put your business in risk of downtime that can end up being extremely costly.
Do I have to purchase a Technical Support Plan?
Your POS System purchase must be accompanied with a Technical Support & Maintenance Plan from Sintel Systems. The support is for 12 months and can be renewed for additional 12 months. There is a 30 day money back guarantee in case you are not satisfied. That is how confident we are in the roll we play.
How does Technical Support work?
Very simple. Call our global technical support line at 972-POS-TECH, email us at Support@SintelSystem.com or submit a ticket here.
How long does it take get help on the phone?
When you call (972)POS-TECH you will get a live person that will put you in touch with the right technician within a couple minutes. Our average hold time is about 45 seconds.
Is there after hour support?
Yes, calls are answered 24 hours a day. Just Call our global technical support line at 972-POS-TECH, email us at Support@SintelSystem.com or submit a ticket here.
Where is the Technical Support based from?
Sintel Systems has a USA based technical support team. We don’t outsource any support to any third party companies or countries.
What do I need to get Technical Support?
All you need is an active technical support plan, a phone, and an internet connection. Our support team is highly trained in addressing your needs using remote access. When you speak to a technician, they will remote into your system and help you with your needs within seconds.
Does Technical Support cover software updates and upgrades?
Yes. As longs as you have an active Technical Support plan, you will get updates, and even version upgrades at no additional cost to you. You don’t have to do a single thing. Just contact our team and schedule your system upgrade.
Do I get a discount if I have a Technical Support Plan?
Yes. You will get 10% off discount on all supplies.
When do I need to renew my Technical Support Plan?
We recommend that you renew your service 30 days before the expiration date. Your renewal will continue for 12 months after the expiration date and not the day you purchase the renewal. You don’t want to be caught in a situation in which you are not present and an employee requires support but can’t get it because it has expired.
Where do I go to renew my Technical Support Plan?
By following this link and selecting the appropriate product based on the number of terminals you have at your location.