Archives du jour : samedi 7 mars 2015

If it ain’t broke, don’t fix it! The truth of this old bromide is found in modern franchising, and in particular, the retail frozen yogurt segment. « Although the popularity of the frozen yogurt franchise industry suffered a decline in the late 1990s, the category has been making a colossal comeback in the […]

Once upon a time, Samuel Goldwyn said, « I’ll take fifty percent efficiency to get one hundred percent loyalty. » So what’s up with loyalty lately — specifically in the restaurant industry? Loyalty programs have grown to become an important driver in creating value for customers of many quick-serve and fast-casual restaurant […]

« Think you’re past your prime? » asks Inc.com. « Think again. » In an article entitled « Never Too Old To Start A Business, » Inc.com references the Kaufman Foundation’s annual Index of Entrepreneurial Activity, which points out that the number of new businesses started by older entrepreneurs aged 55 and over has risen to […]

Call it Reta(i)liation. Five9, the Cloud contact center provider, recently released an infographic on what companies can do to prevent « customer rage. » We came across a blog post discussing the infographic at VentureBeat.com. Retailers may want to sit down before considering the following findings: – 85 percent of all consumers […]