POS (Point of Sale) Technical Support Details and FAQs

What does Technical Support cover?
Technical Support covers Hardware, Software, and services related to your POS System. There is only one number to call for all your support needs. We help with initial setup and training. We are there for you and your management team to help train future employees and implement marketing campaigns using your POS System. In other words we like to be involved and assist in anything POS related.

What is not covered by Technical Support?
Technical Support does not cover any third party equipment or software. Damages from location power related issues are also not covered. We encourage you to always purchase your POS System as a complete package. Used or third party hardware will always put your business in risk of downtime that can end up being extremely costly.

Do I have to purchase a Technical Support Plan?
Your POS System purchase must be accompanied with a Technical Support & Maintenance Plan from Sintel Systems. The support is for 12 months and can be renewed for additional 12 months. There is a 30 day money back guarantee in case you are not satisfied. That is how confident we are in the roll we play.

How does Technical Support work?
We encourage you to call us first for all your POS related questions. Your POS System Software will include a link directly to our help desk page. There you will have the option to call our direct technical support line or submit a ticket for assistance.

How long does it take get help on the phone?
When you call (972)POS-TECH you will get a live person that will put you in touch with the right technician within a couple minutes. Our average hold time is about 45 seconds.

Is there after hour support?
Our call center is open from 7:00am to 7:00pm PST. If you need help after hours all you need to do is submit a support request ticket and a technician will call you within minutes. After hour support is for technical support issues only. Training and other support needs are addressed during out call center hours.

Where is the Technical Support based from?
Sintel Systems has a USA based technical support team. We don’t outsource any support to any third party companies or countries.

What do I need to get Technical Support?
All you need is an active technical support plan, a phone, and an internet connection. Our support team is highly trained in addressing your needs using remote access. When you speak to a technician, they will remote into your system and help you with your needs within seconds.

What are my options for Technical Support?
You have the option to call in or submit a ticket during the call center hours. After hour support is also available using our ticketing system. All you need to do is submit your contact information and issue and you will get a call from a technician within minutes.

Does Technical Support cover software updates and upgrades?
Yes. As longs as you have an active Technical Support plan, you will get updates, and even version upgrades at no additional cost to you. You don’t have to do a single thing. Just contact our team and schedule your system upgrade.

Do I get a discount if I have a Technical Support Plan?
Yes. You will get 10% off discount on all supplies.

When do I need to renew my Technical Support Plan?
We recommend that you renew your service 30 days before the expiration date. Your renewal will continue for 12 months after the expiration date and not the day you purchase the renewal. You don’t want to be caught in a situation in which you are not present and an employee requires support but can’t get it because it has expired.

Where do I go to renew my Technical Support Plan?
By following this link and selecting the appropriate product based on the number of terminals you have at your location.

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