Archivo por días: 07 de marzo de 2015

If it ain’t broke, don’t fix it! The truth of this old bromide is found in modern franchising, and in particular, the retail frozen yogurt segment. «Although the popularity of the frozen yogurt franchise industry suffered a decline in the late 1990s, the category has been making a colossal comeback in the […]

Once upon a time, Samuel Goldwyn said, «I’ll take fifty percent efficiency to get one hundred percent loyalty.» So what’s up with loyalty lately — specifically in the restaurant industry? Loyalty programs have grown to become an important driver in creating value for customers of many quick-serve and fast-casual restaurant […]

«Think you’re past your prime?» asks Inc.com. «Think again.» In an article entitled «Never Too Old To Start A Business,» Inc.com references the Kaufman Foundation’s annual Index of Entrepreneurial Activity, which points out that the number of new businesses started by older entrepreneurs aged 55 and over has risen to […]

Call it Reta(i)liation. Five9, the Cloud contact center provider, recently released an infographic on what companies can do to prevent «customer rage.» We came across a blog post discussing the infographic at VentureBeat.com. Retailers may want to sit down before considering the following findings: – 85 percent of all consumers […]