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Creating and nurturing customer loyalty is a worthy goal for any business. So what’s up with loyalty lately among franchises? In their recent post, “Loyalty Deserves Rewards: Create a Rewards Program That Suits You (And The Customer!),” Franchising.com’s Jack Mackey offers a round-up of some of the latest thinking he […]

Enterprise Resource Planning (ERP) will continue to be affected by trends, some new and some continuing, according to the experts queried by ERP observer EnterpriseAppsToday.com. “The Top 8 ERP Trends for 2014,” EnterpriseAppsToday.com’s recent blog post is a fascinating read on the changes, and challenges, ahead for ERP. Time to […]

Change in the point of sale (POS) landscape is fast-paced and fraught with the creative destruction typified by new enabling technologies and business models. Take, for example, a post we spotted at PointofSale.com, “The New POS Model: Direct to End User?” The post states that the existing model of value […]

The U.S. Post Office (USPO) is embracing change and testing a mobile point of sale (mPOS) system to reduce customer wait times for most routine transactions. We learned of the program in a PostalNews.com post, “USPS testing mobile POS technology.” Sintel is the only full-service, direct-to-user POS provider — no […]

In her post, “Females and Franchising: No Longer A Man’s World,” on the entrepreneur-oriented website SmallBusinessBonfire.com (SBB), Amanda Richter outlines the challenges and opportunities women have in considering a franchise career. We have blogged in the past about the five factors that make a difference to influence franchise success. In this post […]

Franchise Owners Associations continue to make headway in seeking legislative protections as New Hampshire joins California, Maine, Massachusetts, Pennsylvania, and Rhode Island (already successfully passed) in introducing bills to protect franchised businesses. A blog post at BlueMauMau.org, “New Hampshire to Introduce Franchise Protection Bill,” reports that New Hampshire representative Pat […]

In a recently issued press release, Target has confirmed reports of a major data breach between Nov. 27 and Dec. 15, 2013 that may have affected as many as 40 million cards. The dates included Black Friday, the notoriously busy shopping day following Thanksgiving. Target says the unauthorized access to payment […]

For today’s retailers, taking care of business means enterprise resource planning (ERP); efficient, tightly integrated systems, including accounting, point of sale (POS), inventory control and forecasting. “The Top Five Signs Your Business is Ready for an ERP System,” a recent article on ERP provider NetSuite’s website NetSuite.com, provides a quick […]

The good news is that your merchandise is flying off the shelves. The bad news is, your merchandise is flying off the shelves — thanks to shoplifting. For this blog post, we flip things around and give you the bad news first, followed by some good news about how a […]

Based upon “Retail IT Forecast 2014: It’s All About the Consumer,” a recent article at Business Solutions’ IT Channel-focused website bsminfo.com, retailers proclaiming themselves as “consumer-focused” seem ready to walk the talk. Business Solutions surveyed its over 40,000 newsletter subscribers about their 2014 technology plans over a broad variety of […]