Sintel Systems technical support is an extensive program aimed at helping business owners succeed and prosper. Since we are a one-stop point of sale solution provider, meaning inquiries regarding our hardware, software, and services related to the POS system, can be answered by calling our technical support line directly.
Technical support is one of the most important aspects of an operation dependent on a POS system and 90% of the support provided never receives recognition because is either done behind the scene or during off hours. However, its effects are felt every day.
Here are some other reasons why an all inclusive technical support plan is needed.
We work for only pennies per hour for you. So, why else should you maintain your Technical Support Plan?
Sintel Systems Technical Support staff works tirelessly to keep your systems up to date with the latest security patches. Especially in light of recent point of sale breaches maintaining and upgrading your POS system becomes essential.
Technical support has evolved from simply assisting when the need arises to helping protect the security of POS systems with routine, incidental, and on demand maintenance (patches/updates/upgrades). There are routine maintenance protocols, periodic upgrades, and quick reactions needed for new threats.
1. SINTEL SYSTEMS PROVIDES VARIOUS POS SOFTWARE UPGRADES WHICH ARE TYPICALLY DONE DURING NON-BUSINESS HOURS.
2. SINTEL SYSTEMS ACTIVELY MONITORS YOUR SYSTEM AND TAKES PREVENTIVE MEASURES BEFORE THEY BECOME YOUR PROBLEM.
3. IF YOU HAVE CALLED US FOR ASSISTANCE, WE TAKE THE TIME TO SEE IF YOU HAVE OTHER HIDDEN ISSUES WITH THE POS SYSTEMS.
4. WE GET CALLS FROM EMPLOYEES ALL THE TIME. SOMETIMES THEY DON’T WANT TO CALL THE OWNER AND OTHER TIMES THEY CANNOT REACH THE OWNER. IF SECURITY WAS NOT THE ISSUE, WE’VE RESOLVED THE ISSUES WITHOUT BOTHERING THE OWNER.
5. NEW EMPLOYEE TRAINING. IF YOUR MANAGER RUNS YOUR STORE AND YOU HIRED A NEW EMPLOYEE, WE MAY HAVE HELPED YOUR MANAGER TRAIN THE NEW EMPLOYEE.
6. WARRANTY FACILITATION: EVER BEEN BACK TO A STORE TO SEEK WARRANTY EXCHANGE AND YOU ARE TOLD THE YOU NEED TO DEAL WITH THE MANUFACTURER BECAUSE IT IS A “MANUFACTURER’S WARRANTY.” IF YOU HAVE A SUPPORT PLAN, WE TAKE CARE OF YOUR WARRANTY ISSUES AS WELL. AND IF YOU ARE ON OUR RAPID REPLACEMENT PROGRAM, YOU GET A NEW SYSTEM THE NEXT DAY.
Some of the added benefits of POS support and service plan include:
** FREE software upgrades with new version benefits
** FREE updates on installation and service
** FREE troubleshooting on warranty products and 24 hour turnaround on equipment replacement with the option of Rapid Replacement Warranty
** Facilitate all warranty exchanges with a phone call to Sintel Systems
** Flat-rate Gift Card shippingfor only $20 anywhere across the world
** 10% OFF all POS supplies
Sintel Systems is the only direct to end user full-service provider of tailored Point of Sale systems across retail,restaurant and service industries, including frozen yogurt shops, pizzerias, sushi restaurants, cafés and retail stores.
As a single source for business solutions, our experienced, knowledgeable team negotiates the complex POS landscape for you to enable you to find the right POS system for your business and budget. Hardware – Software – Support