Why your POS needs a voltage regulator & battery backup surge protector

Battery Backup is your best friend!

Ring, ring, the daily office telephone chimes.

“Thank you for calling Sintel Systems,” greets our Sintel Technical Support representative. “How may I help you?”

“My POS system just turned off, completely,” replies the client. “I’ve tried everything to turn it back on. All of the chords are connected, but it just won’t start.”

We go through all the steps to make sure everything is in accordance with a smoothly operating system. Then finally we ask,

“Do you have a voltage regulator battery backup surge protector?”

We’ve written upon this subjects many times before. We always make sure to notify customers right when they purchase their POS from Sintel Systems that they will require a high quality voltage regulator to regulate their system. But as much as we try to make the point of how important it is to have one, there’s always a client who puts behind purchasing their voltage regulator or others who confuse the term and only hear the word surge protector.

This is not what we are talking about when we ask you to purchase a high quality voltage regulator surge protector:


You are making a smart investment in purchasing a POS system that will give you all the necessary reports and numbers at the easy touch of a button. But if you don’t understand the importance of having a high quality voltage regulator, you may be putting that smart investment at risk.

When we’re talking battery backup voltage regulator surge protector, we mean something like this:

The APC® Back-UPS® Pro 1000 Battery Backup System.

The type of voltage regulator that you’ll need. The APC® Back-UPS® Pro 1000 Battery Backup System.

Because most people can barely comprehend what goes on between the exchange of electricity within their operating machines, they aren’t able understand how a little $140 box will make a difference in how their POS system functions until it’s too late. Such as was the technical problem that began this post. Sintel Systems call center receives many tech support calls each week regarding the functionality of their POS systems having to do with not being well prepared with the right battery backup.

Since Sintel Systems is the leading provider of Frozen Yogurt POS systems we work very specifically with POS systems that are surrounded by high-powered pieces of equipment that  require with the utmost necessity, the right type of voltage regulator. According to Electronics.HowStuffWorks.com (A Discovery Company):

www.sintelsystems.com– A power surge, or transient voltage, is an increase in voltage significantly above the designated level in a flow of electricity.

– A more common cause of power surges is the operation of high-power electrical devices, such as elevators, air conditioners and refrigerators. These high-powered pieces of equipment require a lot of energy to switch on and turn off components like compressors and motors. This switching creates sudden, brief demands for power, which upset the steady voltage flow in the electrical system.

To read more from the information article go here.

We understand it seems a little out of the ordinary for us to be asking you to externally purchase another piece of equipment for your POS system. We understand you’ve spent a good investment already. Trust us when we say we don’t want to have to ask you to spend any more, but this isn’t a matter of what you should have, it is a matter of what you need.

Not having a proper voltage regulator can be likened to continuously driving your car without keeping check of your oil level. It’s not the same in regards to the technical aspect of the inner workings of the machine, but the general concept of the risks involved when not taking care of your essential and costly machinery is there. Sure it will still run and keep going, getting you to where you need to go, but eventually if you don’t properly follow all of the necessary instructions, your car or in this case your POS is going to suffer extreme damages. Little by little the life of your system is going to become irretrievably lost, because essentially, you’re slowly burning out your system by improperly regulating it. Which eventually leads to a situation like that of a POS system that won’t turn back on, and this type of damage is not covered under any warranty.

itsyourturnad copyWhile these surges can be severe enough to damage components within the system immediately, many times it is the gradual tear on the equipment that eventually leads to failure. The gradual wear and tear typically shows itself in under performance or slowing down of the system. The simple solution is a high quality battery backup and surge protector with at least a 350 joules rating such as the APC Back-UPS Pro 1000 Battery Backup System. Each POS system requires one of these and a simple surge protector is not sufficient. Obtain a unit and charge it for at lease 24 hours before connecting it to your POS system.

Sintel Systems is the only full-service provider of tailored Point of Sale systems across retail, restaurant and service industries, including frozen yogurt shops, pizzerias, sushi restaurants, cafés and retail stores.

To get more information on choosing the right battery backup for your POS system, call us at (855) POS-TECH. Sintel Systems is here to help your business grow. As a single source for business solutions, our experienced, knowledgeable team negotiates the complex POS landscape for you to enable you to find the right POS system for your business and budget. HardwareSoftwareSupport

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